Shipping & Delivery FAQs
How much does shipping cost?
Shipping is free on many orders, and the most you'll ever pay is a flat $9.99 (depends on which items you're purchasing).
Add items to cart and go to checkout to confirm.
When will my order ship?
Orders are processed and dispatched within 24 hours, Monday to Friday (excluding public holidays).
How long does delivery take?
Most orders arrive within 2 to 8 business days from dispatch, and a little faster with tracked shipping. Times can vary depending on your location.
Do you ship internationally?
Not yet, but we're working on it. Join our email list to be the first to know.
How can I track my order?
If your order ships with a tracked option, we'll email you a tracking link once it's on the way. Untracked shipping does not include tracking.
What if my order doesn't arrive?
We guarantee delivery within 10 business days, or we'll reship it free. If your order hasn't arrived in that time, just email hey@esful.com and we'll sort it out.
What if my package arrives damaged?
Email hey@esful.com with a photo and your order number, and we'll sort out a replacement right away.
Product FAQs
Question about a product?
Visit the product page directly and scroll down to find FAQs specific to a product.
Returns & Exchanges FAQs
What’s your return policy?
We offer a 99-day money-back guarantee. If you’re not happy, contact us and we'll refund you :)
What if my item arrives damaged or faulty?
Don't worry :) Send us a photo to hey@esful.com, and we’ll send a replacement right away.
Payment FAQs
Is my payment information secure?
Your privacy and security is our highest priority. Our website is developed on the Shopify platform - which is used by over 1,000,000 other businesses worldwide. We use Shopify payments to process your payment, which is highly encrypted and secure.
How do I use a discount code?
Head to the checkout and, on the first page, there will be a box for you to enter your discount code. Simply enter it there and click 'Apply'.
Please note, you can only use one discount per order.
Can I update my payment method after ordering?
Unfortunately, we can’t change payment methods once an order is placed. If needed, we can help cancel and reprocess it.
Do you offer gift cards or store credit?
Not yet, but we’re working on it. Stay tuned.
General FAQs
I have an issue with my order, what can I do?
Don't worry, we will help you out. Just contact us and let us know how we can help.
I need to cancel or change my order!
Shouldn't be a problem if we haven't shipped your order yet. Just contact us and let us know how we can help.
Even if we've already sent it, get in contact with us and we'll help you out.